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Customer Journey Consultancy

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Customer Journey Consultancy
We help companies develop more profitable customer relationships by delivering better customer experiences and by designing better customer journeys. Journeys that reduce customer effort, improve service quality, deliver more relevant communications and propositions and daily interactions that deliver the brand promise. Our services span insight, design and transformation.

Customer Journey Consultancy was formed in 2012 bringing together an extraordinarily talented group with a wide range of complimentary skills. We are united by a passion to help companies deliver exceptional customer experiences that are consistently easy, high quality, relevant and distinct.

Our team includes experts in qualitative and quantitative research, mystery shopping, customer journey mapping, customer and internal communications, data analysis and segmentation, web usability, web analytics, customer service, operations and project management.

We specialise in helping Clients improve the experience of their customers across multiple channels. We deliver measurable results; increasing conversion to sale, increasing retention and lifetime value, improving recommendation, reducing the cost to serve.

Our Clients have come from a range of sectors including Financial Services (Canada Life and AXA Wealth), Retail (Wolseley), Broadcast and On Demand (SKY), Not for Profits (L&Q Housing Association and asra Housing Association), Membership organisations (CSMA) and privately run businesses (Stannah and UKDP).

The Guild, Guildhall, High Street, Bath
(0845) 83 82 159
  • Customer Journey Consultancy

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Customer Journey Consultancy

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